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Greg Quinn 24.03.2017 - 3:54

Carlita not booting

Our Carlita box became inaccessible via internet and locally on network via IP. When we plugged in a screen all that we see is a Grub> prompt.

Unplugged external drives, rebooted, and no change.

Any hints/tips to revive our Carlita?

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One answer

Micha Weber 24.03.2017 - 10:35

Hi Greg,

please check in BIOS (F10 or F12 key during startup), how many harddisks and USB devices are seen. Then do a photo of this screen and open a regular ticket and send it to us + some more details regarding your server:
https://support.protonet.info/de/hilfe/

At first glance this looks like issues with the internal boot device. As such also have 2 USB sticks ready (1x 8GB, 1x 4GB).

Best regards
Micha

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