You receive an error message to contact Support during this update attempt?
Since software updates are only available for customers with a valid support contract or as part of SOUL+, please send a short message to email@example.com in the event of the error message “Please contact Support”. Please include:
We will then provide access to the update after we talk on the phone about our new SOUL+ Terms and Conditions.
News and improvements
General information regarding the update process
Please note that:
If after waiting a reasonable amount of time after the update, the server is not yet available. Please refer to our network connection troubleshooting checklist before consulting the Support team: