BUG FIX – Soul 2.20.5 – Important security updates and improvements (stable/103 & soul3/1511) -20.07.2017

You receive an error message to contact Support during this update attempt?

Since software updates are only available for customers with a valid support contract or as part of SOUL+, please send a short message to support@protonet.com in the event of the error message “Please contact Support”. Please include:

• Web address of the Protonet solution, e.g. meinserver.protonet.info
• Current * SOUL version according to the help page in SOUL, e.g. stable / 96
• Support identification of the Protonet solution according to the help page in SOUL
• Telephone number
• Company name

We will then provide access to the update after we talk on the phone about our new SOUL+ Terms and Conditions.

News and improvements

• Error that leads to the termination and prevents the rebuild of SAMBA connections has been fixed.
• The reliability on sending email notifications via the standard service of Protonet was significantly improved.
• Update of the “Samba” service to solve the security gap: CVE-2017-7494 – ” A remote code execution flaw” or also known as Sambacry (only affects servers running version stable/xxx).
• Actions in the system settings are no longer acknowledged with a red error message even though the changes were actually implemented or actions were executed (only affects servers running version soul3/15xx)

General information regarding the update process

Please note that:

• downloading updates may take some time depending on the size of the SOUL update you need and your own Internet connection
• servers are automatically being restarted to activate the update, thus all network connections in Finder / Explorer will be disconnected.
• Rebooting of a Protonet server can take up to 15 minutes
• We therefore recommend to run the update during a period of time that normally requires minimal server access or to announce the timeout in advance.

If after waiting a reasonable amount of time after the update, the server is not yet available. Please refer to our network connection troubleshooting checklist before consulting the Support team:

I’M HAVING TROUBLE CONNECTING TO THE PROTONET SOLUTION. WHAT SHOULD I DO