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REPLY TO MESSAGES UPDATE - SOUL 2.31 IS AVAILABLE

Soul 2.20.4 – Important security updates and improvements

13.07.2017

Soul 2.20.4 – Important security updates and improvements (stable/102 & soul3/1511) – 13.07.2017

You receive an error message to contact Support during this update attempt ?

Since software updates are only available for customers with a valid support contract or as part of SOUL+, please send a short message to support@protonet.com in the event of the error message “Please contact Support”. We will then provide access to the update.

News and improvements

  • The reliability on sending email notifications via the standard service of Protonet was significantly improved.
  • Update of the “Samba” service to solve the security gap: CVE-2017-7494 – ” A remote code execution flaw” or also known as Sambacry (only affects servers running version stable/xxx).
  • Actions in the system settings are no longer acknowledged with a red error message even though the changes were actually implemented or actions were executed (only affects servers running version soul3/15xx)

 

General information regarding the update process

Please note that

  • downloading updates may take some time depending on the size of the SOUL update you need and your own Internet connection
  • servers are automatically being restarted to activate the update, thus all network connections in Finder / Explorer will be disconnected.
  • Rebooting of a Protonet server can take up to 15 minutes

We therefore recommend to run the update during a period of time that normally requires minimal server access or to announce the timeout in advance.

If after waiting a reasonable amount of time after the update, the server is not yet available. Please refer to our network connection troubleshooting checklist before consulting the Support team:
I’M HAVING TROUBLE CONNECTING TO THE PROTONET SOLUTION. WHAT SHOULD I DO?