Soul 2.20.4 – Important security updates and improvements (stable/102 & soul3/1511) – 13.07.2017
You receive an error message to contact Support during this update attempt ?
Since software updates are only available for customers with a valid support contract or as part of SOUL+, please send a short message to firstname.lastname@example.org in the event of the error message “Please contact Support”. We will then provide access to the update.
News and improvements
General information regarding the update process
Please note that
We therefore recommend to run the update during a period of time that normally requires minimal server access or to announce the timeout in advance.
If after waiting a reasonable amount of time after the update, the server is not yet available. Please refer to our network connection troubleshooting checklist before consulting the Support team:
I’M HAVING TROUBLE CONNECTING TO THE PROTONET SOLUTION. WHAT SHOULD I DO?